Play Smart with Responsible Gaming

Section 1

Age Restriction & Verification

bbb4 operates a strict 18+ only policy across all services — casino games, live dealer tables, sports betting, and virtual games. Gambling by individuals under the age of 18 is prohibited without exception. We enforce this policy through a rigorous age and identity verification process applied to every new account registration.

How We Verify Your Age

During registration, players are required to declare that they are 18 years of age or older. Before any withdrawal can be processed, bbb4 requires all players to complete a full Know Your Customer (KYC) check. This involves submitting a copy of a valid, government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — along with proof of address. Our verification team reviews all submissions promptly.

Players who cannot successfully verify their age will have their accounts suspended and any pending withdrawals held pending resolution. bbb4 reserves the right to close any account where age verification cannot be satisfactorily completed.

Section 2

Recognising Problem Gambling

For the vast majority of players, gambling is an enjoyable form of entertainment — a way to engage with cricket matches, test your luck on slots, or experience the thrill of a live casino table. However, for a minority of individuals, gambling can become problematic if it begins to interfere with daily life, finances, or relationships.

bbb4 encourages all players to be honest with themselves about their gambling habits. Recognising the early warning signs of problem gambling is the first and most important step towards regaining control.

Warning Signs to Watch For

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to take a break, use our time-out or self-exclusion tools, and consider reaching out to a professional support service. Early intervention makes a significant difference.

Section 3

Deposit Limits & Spend Controls

One of the most effective ways to maintain healthy gambling habits is to pre-commit to a budget before you start playing. bbb4's deposit limit feature allows you to cap the amount of money you can deposit into your account over a given time period, ensuring that your gaming spending stays within a range you have deliberately chosen in advance — not in the heat of the moment.

Available Limit Types

• Daily Deposit Limit: Set the maximum amount (in BDT) that can be deposited into your bbb4 account within a single 24-hour period, measured from midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly Deposit Limit: Define a total deposit cap for a rolling 7-day window. Useful for players who prefer a broader view of their spending pattern.
• Monthly Deposit Limit: Set a hard ceiling on your total deposits within a calendar month. This is the broadest protection level and is recommended for players who want to manage their gaming budget on a salary-cycle basis.

How Limits Work in Practice

Deposit limits can be set or adjusted through your bbb4 account settings at any time. Reductions to an existing limit take effect immediately — you cannot circumvent a reduction by depositing before it applies. Increases to a limit are subject to a mandatory 24-hour cooling-off period before they become active, giving you time to reconsider. This asymmetric design is intentional: making it easy to reduce your limits and harder to increase them is a core responsible gaming principle that bbb4 is committed to.

Section 4

Time-Out & Session Controls

Sometimes a short break is all it takes to reset your perspective and return to gambling as a healthy leisure activity. bbb4 offers flexible time-out options that let you pause your account for a defined period without permanently closing it. This is the right tool for players who want a temporary cooling-off window rather than a long-term exclusion.

Time-Out Options

Session Time Reminders

Beyond account-level time-outs, bbb4 provides in-session reality check notifications. You can choose to receive a reminder pop-up every 30, 60, or 90 minutes during active play. Each notification displays your total session duration and your net win/loss for that session, giving you the information you need to make a genuinely informed decision about whether to continue.

During any active time-out, you will not be able to log in, place bets, or access games. You will, however, retain the ability to contact support and request withdrawal of any remaining balance in your account. Promotional emails are automatically suppressed for the duration of your time-out.

Section 5

Self-Exclusion Programme

Self-exclusion is the strongest responsible gaming tool available on bbb4. It is designed for players who recognise that their gambling has become, or risks becoming, harmful — and who want to commit to a meaningful, enforceable period away from the platform. bbb4 takes self-exclusion requests very seriously and processes them with the utmost care and urgency.

How to Request Self-Exclusion

Self-exclusion can be requested in two ways. You can activate it directly through your account settings under the Responsible Gaming section, or you can contact our support team at [email protected] with the subject line "Self-Exclusion Request". In either case, your exclusion will be activated within 24 hours of your request — and in the vast majority of cases, within a matter of hours.

Self-Exclusion Period Options

• 6-Month Exclusion: The minimum self-exclusion period. Your account is suspended for 6 months from the activation date. You may not request reactivation before this period expires.
• 1-Year Exclusion: A 12-month suspension for players who want a longer, more committed break from the platform.
• 5-Year Exclusion: A serious long-term commitment for players whose gambling has had a significant negative impact on their life.
• Permanent Exclusion: An irreversible, lifetime ban from the bbb4 platform. Once activated, this cannot be reversed under any circumstances. This option is available for players who have decided they do not want to return to gambling.

What Happens During Self-Exclusion

Once your self-exclusion is active, bbb4 will immediately suspend your account, preventing login and all gaming activity. Any remaining balance in your account will be returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay as applicable). All marketing communications will be stopped. bbb4 will not make any attempt to contact you to encourage you to return to gaming during your exclusion period.

Section 6

Support Resources & Contact

You are never alone in dealing with gambling-related concerns. bbb4 encourages any player who is struggling — whether financially, emotionally, or in terms of their ability to control their gambling — to seek help proactively. Speaking to someone is a sign of strength, not weakness, and the sooner you reach out, the sooner things can improve.

Contact bbb4 Support

Our dedicated responsible gaming support team can assist you with activating any of the tools described on this page, answering questions about the self-exclusion process, closing your account, or simply providing a compassionate ear. Contact us any time at:

• Email (plain text — not a link): [email protected] — use subject line "Responsible Gaming" for priority handling
• Response time: Within 24 hours for responsible gaming requests; urgent self-exclusion requests are actioned within 4 hours
• Confidentiality: All responsible gaming communications are handled with strict confidentiality by a dedicated team separate from our general customer support function

Independent Help Organisations

In addition to bbb4's own support team, the following types of organisations provide independent, professional support for individuals affected by problem gambling. We recommend seeking help from a qualified counsellor or support group if your gambling is causing significant distress:

• Mental health and addiction counselling services available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh
• National helplines for mental health and financial distress — available in English and Bengali through government health services
• Community support groups and peer networks for individuals recovering from gambling addiction
• Family counselling services for households affected by a loved one's gambling behaviour

Section 7

Protecting Minors

The safety of young people is a non-negotiable priority for bbb4. We are deeply committed to ensuring that individuals under 18 years of age cannot access gambling services on our platform — and we actively support parents, guardians, and household members in maintaining that protection at home.

Our Technical Safeguards

Every new bbb4 account requires age confirmation at registration. No deposits, bets, or game sessions can be placed without completing identity verification, which includes documentary proof of age. Our systems flag accounts where submitted identity documents suggest the registrant may be under 18, triggering an immediate manual review and account suspension pending resolution.

Guidance for Parents and Guardians

If you share a device with someone under 18, bbb4 strongly recommends the following precautions to prevent unauthorised access to gambling platforms:

• Never save your bbb4 login credentials in a shared browser — always log out after each session
• Use device-level parental control software that blocks access to gambling-related websites and apps
• Keep your financial details, payment app PINs (bKash, Nagad, Rocket), and bank cards in a secure location inaccessible to minors
• Talk openly with young people in your household about the risks associated with gambling and the 18+ age restriction
• Use your mobile network provider's parental filtering tools to restrict access to gambling websites at the network level

If you believe a minor has accessed or attempted to access bbb4 using your account or a new account, contact [email protected] immediately. We will investigate and take appropriate action without delay.

Section 8

Our Commitment to Fair Play

Responsible gaming is not a compliance checkbox for bbb4 — it is a fundamental part of how we operate and how we define our relationship with every player across Bangladesh. We believe that a sustainable, trustworthy platform is one where players feel genuinely safe, informed, and empowered to make choices that are right for them.

Our games use certified Random Number Generator (RNG) technology that is independently tested for fairness. Return-to-player (RTP) rates are documented and available for all slots and table games, so players always know what to expect over the long run. We do not manipulate odds or outcomes based on player identity, session length, or account activity.

Our Responsible Gaming Pledges

• Transparency: bbb4 will always be honest about odds, RTP rates, and the statistical nature of gambling outcomes. We will never present gambling as a reliable way to make money.
• No Predatory Marketing: bbb4 will not send targeted marketing to players who have recently self-excluded, requested a time-out, or who have been identified as showing signs of problem gambling behaviour.
• Staff Training: All bbb4 customer support staff are trained to identify and sensitively handle responsible gaming concerns, and to escalate serious cases to our dedicated responsible gaming team.
• Continuous Improvement: bbb4 reviews its responsible gaming tools, policies, and training programmes on a regular basis to ensure they remain effective and aligned with best practices in player protection.
• SSL Security: All player data — including sensitive responsible gaming requests — is transmitted using SSL encryption and stored securely in accordance with our Privacy Policy.

If you have feedback on our responsible gaming programme — including suggestions for additional tools or improvements — please email [email protected]. We read every message and use player feedback to shape future platform development.