bbb4 Privacy Policy

Section 1

Information We Collect

When you register and use the bbb4 platform, we collect various categories of personal information to deliver, maintain, and improve our services. The nature and scope of data collected depends on how you interact with bbb4. Below is a comprehensive overview of the categories of information we may collect.

Account & Identity Information

When you create a bbb4 account, we collect your full legal name, date of birth, email address, mobile phone number, and a chosen username. This information is required to set up and manage your account, verify your identity as part of our Know Your Customer (KYC) process, and comply with age-verification obligations (18+ only).

As part of KYC verification, you may be asked to submit copies of official identity documents such as your Bangladesh National Identity Card (NID), passport, or a recent utility bill for address verification. These documents are collected securely and used solely for identity verification purposes.

Financial & Transaction Information

bbb4 collects transaction records associated with your account, including deposit amounts, withdrawal requests, payment method references, transaction timestamps, and account balance history. This data is necessary for processing your transactions, detecting fraud, and meeting anti-money laundering (AML) obligations. We do not store complete card numbers or full mobile wallet credentials — only tokenised references provided by the payment processor are retained.

Technical & Usage Information

We automatically collect certain technical data when you access the bbb4 platform. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, session duration, and clickstream data. This information helps us optimise platform performance, detect suspicious activity, and improve the overall user experience.

Communications Data

If you contact bbb4 customer support by email, live chat, or any other channel, we retain records of those communications — including the content of messages and any attachments — to assist with resolving your query, training our support team, and maintaining an audit trail for dispute resolution purposes.

Data Category	Examples	Legal Basis for Collection
Identity Data	Full name, date of birth, NID / passport	Contractual necessity; legal obligation (KYC / AML)
Contact Data	Email address, mobile number	Contractual necessity; legitimate interest
Financial Data	Transaction history, payment method reference	Contractual necessity; legal obligation (AML)
Technical Data	IP address, device type, browser info	Legitimate interest (security, fraud prevention)
Usage Data	Pages visited, session length, game history	Legitimate interest (service improvement)
Communications Data	Support chat logs, email correspondence	Legitimate interest (dispute resolution, quality)

Section 2

How We Use Your Data

bbb4 uses the personal information we collect for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected without first obtaining your explicit consent.

Providing and Managing Platform Services

The primary purpose for collecting your personal data is to enable us to operate your bbb4 account and deliver the services you have requested. This includes processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; providing access to casino games, live dealer tables, and sportsbook markets; managing your account settings; and communicating essential account-related information such as transaction confirmations and security alerts.

Identity Verification & Regulatory Compliance

bbb4 is required to verify the identity and age of all registered players. We use the identity documents and personal details you provide to confirm that you are at least 18 years of age, that you are who you claim to be, and that your use of the platform does not conflict with any self-exclusion request. We also use personal data to comply with our anti-money laundering (AML) obligations, including monitoring transaction patterns for signs of suspicious financial activity.

Fraud Prevention & Platform Security

bbb4 uses technical and behavioural data — including IP addresses, login patterns, device fingerprints, and transaction histories — to detect, investigate, and prevent fraud, cheating, bonus abuse, multi-accounting, and other forms of platform manipulation. This processing is carried out in the legitimate interest of bbb4 and its broader player community.

Customer Support & Dispute Resolution

When you contact our support team, we use the information you provide — together with your account history — to respond to your enquiry, investigate any complaints, and resolve disputes fairly. Support interaction records are retained for audit purposes.

Platform Improvement & Analytics

Aggregated and anonymised usage data helps bbb4 understand how players navigate the platform, which features are most valued, and where the user experience can be improved. This analysis does not identify you personally and is used purely to guide product development decisions.

Promotional Communications

With your consent, bbb4 may send you marketing communications about promotions, new game releases, seasonal offers (such as those tied to BPL, IPL, Eid, or Pohela Boishakh), and other bbb4 news. You may withdraw your consent for marketing communications at any time by updating your notification preferences in your account settings or by contacting support at [email protected].

Section 3

Data Sharing & Third Parties

bbb4 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share limited personal data with trusted third parties only where it is strictly necessary to deliver our services, meet legal obligations, or protect the integrity of the platform.

Payment Processors

To facilitate deposits and withdrawals, bbb4 shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card network processors for Visa and Mastercard transactions. These processors receive only the minimum data necessary to execute the transaction and are bound by strict data protection obligations.

Game Content Providers

bbb4 integrates games from licensed studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, limited technical session data (such as a player session token and bet/win outcomes) may be shared with the provider for game functionality purposes. These providers do not receive your full personal profile.

Identity Verification Services

To fulfil our KYC obligations, bbb4 may engage third-party identity verification service providers. These providers receive the identity documents and personal details you submit during the verification process and verify them against authoritative data sources. All such providers are contractually obligated to handle your data in accordance with applicable data protection standards.

Legal & Regulatory Authorities

bbb4 will disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required to do so by law, court order, or in connection with an active investigation into suspected criminal activity, fraud, or money laundering. We will only disclose the minimum information required to satisfy the lawful request.

Section 4

Cookies & Tracking Technologies

bbb4 uses cookies and similar tracking technologies on its platform to ensure the website functions correctly, remember your preferences, and collect aggregate statistical information about how the platform is used. This section explains the types of cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognise your device on subsequent visits and retrieve information stored from previous sessions. Cookies do not give us access to your device or any information beyond what you have agreed to share with us.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Enable core platform functions such as login sessions, account authentication, and security protections. Cannot be disabled.	Session / up to 24 hours
Functional	Remember your language preferences, display settings, and recent game history to personalise your experience.	Up to 30 days
Analytics	Collect anonymised data on page visits, session durations, and navigation paths to help us improve platform performance.	Up to 12 months
Security	Detect and prevent fraudulent login attempts, bot activity, and other security threats by analysing behavioural patterns.	Session / up to 7 days

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified when a cookie is set. Please note that disabling strictly necessary cookies will affect the functionality of the bbb4 platform — you may be unable to log in or access certain features if these cookies are blocked.

Instructions for managing cookies in common browsers are available from the browser provider's official help documentation (e.g., Chrome, Firefox, Safari, Edge). bbb4 does not use cross-site advertising cookies or place cookies on behalf of third-party advertisers.

Section 5

Data Retention

bbb4 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention principles apply across our data categories.

Active Account Data

While your bbb4 account remains active, we retain all personal data associated with it, including identity information, transaction history, game logs, and communications records. This data is necessary to operate your account and provide uninterrupted service.

Closed or Suspended Account Data

Following the closure or permanent suspension of your bbb4 account, we are required to retain certain categories of personal data for a minimum period to comply with anti-money laundering regulations and to handle any outstanding disputes or legal claims. Specifically:

• Identity and KYC documents: retained for a minimum of 5 years following account closure.
• Financial and transaction records: retained for a minimum of 5 years following the date of the last transaction.
• Customer support correspondence: retained for 3 years following account closure.
• Technical and usage logs: retained for 12 months following account closure, then deleted or anonymised.

Data Deletion Requests

Where no legal obligation requires the continued retention of your data, you may request deletion of your personal information by contacting [email protected]. We will process deletion requests within 30 days and confirm the outcome to you in writing. Please note that deletion requests cannot be honoured for data categories where retention is mandated by law.

Section 6

Your Privacy Rights

As a player on the bbb4 platform, you hold a number of rights with respect to your personal data. bbb4 is committed to upholding these rights and making it straightforward for you to exercise them. A summary of your rights is set out below.

• Right of Access: You have the right to request a copy of the personal data bbb4 holds about you. We will provide this in a clear, structured format within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly through your bbb4 account settings, or by contacting our support team.
• Right to Erasure: Subject to applicable legal retention obligations, you may request deletion of your personal data. bbb4 will delete data that is no longer necessary for any lawful purpose upon receiving and verifying your request.
• Right to Restrict Processing: In certain circumstances — for example, where you contest the accuracy of data we hold — you may request that we restrict our processing of that data while the matter is under review.
• Right to Data Portability: Where technically feasible, you may request that your personal data be provided to you in a commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to the processing of your personal data where that processing is based on bbb4's legitimate interests, unless we can demonstrate compelling grounds that override your interests, rights, and freedoms.

To exercise any of the rights listed above, please contact the bbb4 data support team at [email protected] with the subject line "Privacy Rights Request". We may ask you to verify your identity before processing your request to ensure that personal data is not disclosed to an unauthorised party.

Section 7

Data Security Measures

bbb4 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme is reviewed and updated regularly to address evolving threats.

Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and the bbb4 platform is encrypted using modern TLS protocols, preventing interception during transit.
• Data Encryption at Rest: Sensitive personal data stored on bbb4 servers is encrypted at rest using AES-256 encryption standards.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their accounts to add an additional layer of login protection beyond a password alone.
• Firewall & Intrusion Detection: bbb4's infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for anomalous access patterns.
• Regular Security Audits: Our platform undergoes periodic security assessments and vulnerability testing to identify and remediate potential weaknesses before they can be exploited.

Organisational Safeguards

• Access to player personal data is restricted to bbb4 employees and contractors who have a legitimate business need to access it, and who are bound by confidentiality obligations.
• All staff with access to personal data receive data protection and security awareness training as part of their onboarding and on an ongoing basis.
• bbb4 maintains an incident response plan that is activated in the event of a confirmed or suspected data breach, ensuring rapid containment, assessment, and notification.

Your Role in Security

While bbb4 takes all reasonable steps to protect your data, the security of your account also depends on the actions you take. You should use a strong, unique password for your bbb4 account, enable two-factor authentication, and never share your login credentials with any third party. If you suspect your account has been compromised, contact [email protected] immediately so that we can take protective action.

Section 8

Policy Updates & Contact

bbb4 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform functionality. When material changes are made, we will update the effective date displayed at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically so that you remain informed about how bbb4 handles your personal data. Your continued use of the bbb4 platform after the publication of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms.

How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or bbb4's handling of your personal data, please contact our support team using the details below. We take all privacy enquiries seriously and will respond promptly and thoroughly.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Privacy Rights Request" or "Data Query"
• Response time: Within 5 business days for acknowledgement; full response within 30 days
• Platform: bbb4.org — serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond

For concerns related to responsible gaming, self-exclusion, or account restrictions, please refer to our dedicated Responsible Gaming page. For questions about platform rules, wagering, and account policies, our Terms & Conditions provide a comprehensive reference.